Pk7 FAQ — Answers to All Your Questions

Only one account per person is allowed. Opening multiple accounts using the same device or identity is a violation of pk7's terms and may result in all accounts being suspended.

After logging in, go to your Profile Settings to update your name, email, or mobile number. Some changes will require OTP verification. To update your banking details, please contact support.

Yes, you can request to close your account at any time. Send an email to support@pk7.cash. Make sure to withdraw your balance before closing. You can also take a temporary break as part of responsible gaming.

You must be at least 18 years old to register on pk7. Any account found to belong to someone under 18 will be closed immediately.

pk7 supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and direct bank transfer. All methods are fast and secure.

Minimum deposit is ৳100 and minimum withdrawal is ৳500. Maximum limits vary by payment method. Visit the Payments page for full details.

Withdrawals to Mobile Pay, Nagad, and Rocket typically arrive within 5–30 minutes. Bank transfers may take 1–2 business days. Unverified accounts may experience delays.

Deposits are usually credited instantly. If yours hasn't arrived within 15 minutes, contact support@pk7.cash with your transaction ID. Keep a screenshot of your payment app receipt.

pk7 does not charge any deposit fees. However, mobile banking services (Mobile Pay, Nagad, Rocket) may apply their own service charges. A processing fee may apply to certain withdrawals.

After your first deposit as a new member on pk7, you'll receive a special welcome bonus. The bonus amount and terms may change from time to time. Check the Promotions page for the latest offers.

Every bonus comes with a wagering requirement — meaning you need to place bets totalling a set multiple of the bonus amount before you can withdraw it. The terms and conditions are listed alongside each bonus.

When you meet the daily betting threshold, cashback is credited to your account automatically. It typically appears the following morning. VIP members earn cashback at a higher rate.

Share your referral link or code with a friend. Once they register and make their first deposit, you both receive a bonus. Full details are available on the Promotions page.

At pk7, you can bet on 20+ sports including cricket, football, kabaddi, tennis, and badminton. Live Betting, pre-match betting, and virtual sports are all available.

Log in and go to the Lottery page. Choose your preferred lottery, select the number of tickets, and pay from your wallet. Draw results are automatically updated in your account.

Confirmed bets generally cannot be cancelled. However, some bets offer a "Cash Out" option, allowing you to sell your bet while the match is in progress. If Cash Out is available, you'll see it on your bet slip.

If a match is fully cancelled, all bets placed on that match are refunded. Partial results are settled in accordance with pk7's rules.

Yes, pk7 uses SSL encryption to keep all your information secure. We never share your personal data with third parties. Visit our Privacy Policy page to learn more.

Change your password immediately and notify us at support@pk7.cash. Our support team will investigate promptly and secure your account.

Go to Profile Settings, navigate to the "Security" section, and enable two-factor authentication. You'll receive an OTP on your mobile each time you log in, significantly improving your account security.

Clear your browser cache and cookies. Update your browser. Check your internet connection. If the problem persists, contact support with your device model and browser details.

Check your internet speed. If you're using a VPN, try disabling it. Close other browser tabs. If the issue continues, pk7 may be under server maintenance — please try again shortly.

pk7 is fully browser-based and works seamlessly on any smartphone browser. Just open pk7.cash and add a shortcut to your home screen for an app-like experience.